FAQ's

How Can I Contact Luxury Company Customer Services Team?

Luxurycompany.co.uk Customer Services Team opening hours are Monday to Friday 10:00am - 6:00pm. Saturday 10:00am - 1.00pm we are closed on Sundays and Bank Holidays. Contact us here.

The contact email address for luxurycompany.co.uk is customercare@luxurycompany.co.uk

How do I track my order ?

Log in to your account to view your recent orders and tracking information

How do I track my order I placed an order but did not receive an email confirmation?

Please check your junk and spam folders; this is the most frequent reason for not receiving emails.  We recommend you add our email address customercare@luxurycompany.co.uk to your address book to ensure you receive all future correspondence from us. If you are still having trouble locating your emails then please contact our Customer Care team who will be able to assist you.

My password does not work/ I cannot log into my account, what to do?

Click  ‘forgotten your password’ and enter your email address. We will send you an email with instructions on how to reset our password.

Do I Need To Sign For My Order ?

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

How Much Duties And Taxes Will I Have To Pay ?

You are liable as the recipient of your order to pay for any custom or import duties incurred once your item has reached your destination country. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 I would like to purchase a gift voucher ?

Do not hesitate to contact our Customer Care team if you wish to place a gift voucher order 

Can I purchase store credit ?

Please speak to our Customer Care team for more details, we offer  store credit in exchange for selected returned products

How Do I Return Or Exchange An Item ?

Follow the instructions on the returns and exchanges page here

Order cancellation/amends ?

We are unable to accept order cancellations, to amend your order contact the Customer Care team on customercare@luxurycompany.co.uk 

Do You Offer A Repairs Service ?

Luxury Company online does not provide an alterations service and this also applies to Luxury Company Bespoke/Bridal styles. We recommend you take your pieces to reputable local tailor. 

How do I book or amend a Bespoke/Bridal appointment?

If you need to change details of your existing appointment or need further assistance contact us on bespoke@luxurycompany.co.uk 

 

 

 

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